FAQ

Ni-MH - it is a symbol for a nickel-metal hydride battery.

It means that batteries lost their capacity and the ability to regenerate, when they are charged again before discharging completely.

The greater a battery's capacity, the longer the working time of the device using it.

Normally the information about its capacity is given in milliampere-hours, that is mAh.

Zinc-carbon have been in use from the 60's of the XIX century and were practically the only kind of batteries used until the outbreak of the II World War. Despite slowly making room for alkaline batteries, to this day they remain the batteries that power the greatest number of portable devices 0 it is because of their low cost and general availability.

The name of alkaline batteries comes from the solutions used in them as electrolyte. Introduced onto the market in the beginning of the 60's of the XX century, they quickly gained popularity, this trend is visible with the rise in popularity of devices with large power consumption. Alkaline batteries are characterised by better parameters than Zinc-carbon batteries - greater energy density, longer use-by date, leaking resistance, better efficiency during continuous and intermittent work, lower internal resistance allowing to drain more power and functioning in a broader range of temperatures.

Application: torches, toys, clocks, remotes, electronic games, radios, alarm clocks - generally devices with low power consumption (approximately up to 100mA).

1. Every video recording has its precisely defined format, differing particularly in the quality of picture and sound. Not all formats are supported by Easy Touch players. In order to check the range of formats supported by a player, visit the manufacturer's website http://www.easytouch.pl/category21.PL.html and read the proper specification for your device. 2. Check the quality of the optical data carrier. Improper displaying of picture by the device may be caused by mechanical damage or smudging of the optical data carrier. 3. In the case of unauthentic DVDs with audiovisual material, there can occur interferences while displaying picture or playing sound. This refers in particular to DVDs recorded on computer DVD-writers with high recording speed. Only authentic data carriers ensure the best quality of displayed picture and sound played. 4. Also a vital role plays the quality of your data carrier, the cheapest carriers do not guarantee durability and quality of records. 5. Before consulting the service, please check the format of non-playable materials and the type of data carrier, and then supply that information to the service technicians.

In order to enable Polish voice-over in Easy Touch players, press SETUP on the remote control, then move the arrow 2 places to the left (menu - volume settings), then move the down arrow to „5.1 to Stereo”, press right arrow to select STEREO, and confirm by pressing ENTER. At the moment of confirming the operation, Polish voice-over has been enabled by default - exit the menu.

1.In case of there being no response to signals from the remote, make sure that: - batteries in the remote are inserted properly and charged; - check if the contacts in the remote control are clean; - change the angle and distance of the remote from the player and try to activate the selected function of the player again; - check if the function buttons on the front panel are working properly - in case of there being no response from both devices, consult the service.

1. The cause of a small range of work of the remote may be partially discharged batteries. 2. Make sure that in the space between the remote and the infrared sensor in the DVD player there are no objects obstructing reception of the signal. 3. The range of work of the remote with new batteries is fifteen degrees.

1. In case of the device displaying the NO DISC message, try several other data carriers of the same type - CD-R, CD+r, CD-RW, CD+RW, DVD-R, DVD+R, DVD-RW, DVD+RW. 2. With special CDs for cleaning optical drive heads, clean the player's head. 3. If after cleaning the head the message occurs with all attempts of reading discs, contact the service.

1. If films stutter, check if the fault occurs with other types of data carriers. 2. If a film stops a few minutes after playing, check if the optical data carrier is free of mechanical damage, scratches or smudging.

1. In order to restore the factory settings of the device, switch it on and follow the following steps: - press SETUP - press the up arrow button twice - press ENTER twice At this moment, the factory settings have been restored, the menu should appear on the screen. If there is no menu, please perform the above steps once more.

1. If the player mechanically damages data carriers, please contact the service immediately.

1. In order to contact the service, call the number from the warranty card, then give your contact details ant the serial number of the device. 2. A service worker gives to the person making a complaint an RMA complaint number which should be present on each piece of equipment in question. 3. Reception of mail from the sender is realised through a delivery firm. 4. In case of glaring delays in reception, please immediately report such irregularity to a service worker and the proper division of the delivery firm.

1. In case of there not being Polish characters in subtitles, check the text settings. In order to check the settings, press SETUP, then press the right arrow button (language settings menu), then press the down arrow "subtitles language" three times - right arrow button, select the Polish language and confirm with ENTER button. At this moment, the Polish language has been set as the default language for displayed subtitles.

1. UPDATING THE SOFTWARE IS DONE AT YOUR OWN RESPONSIBILITY. REPAIR CAUSED BY FAULTY UPDATE OF THE SOFTWARE IS NOT INCLUDED BY THE WARRANTY. 2. In order to update the software of the device, download the software from the manufacturer's website, transfer it onto an optical data carrier and place the carrier in the player. The player will automatically update the software. WARNING - during software update you must not press any buttons on the remote or the front panel of the device. Pressing any button or disconnecting the device from its power source results in damage. 3. IN CASE OF UPDATING THE SOFTWARE TWICE TO THE SAME VERSION, YHE PLAYER WILL BECOME DAMAGED.

1. If there are no subtitles in the film being played, there is a possibility of difference between the name of the film and the text file containing subtitles. In that case, enable subtitles manually, with the SUBTITLE button on the remote control.

1. Check if the batteries inside the device are working. 2. Perform initialisation of the device with the "connect" button on the receiver and the mouse or keyboard.

To programme buttons, use the programme available on our website or the CD with drivers.

1. Check if the batteries inside the device are working. 2. Perform initialisation of the device with the "connect" button on the receiver and the mouse or keyboard.

To programme buttons, use the programme available on our website or the CD with drivers.

1. Check if in the sound card settings the mute option is TURNED OFF and the bar in the Volume tab is set to maximum.

1. Charge the player's battery by connecting it to a USB port in your computer. 2. Charge the player's battery by connecting it to the mains charger included in the set.

The player's memory contains files managing the player's work - unfortunately they occupy a certain, part amount of memory.

1. Connect the MP3/MP4 player to your computer with a USB cable included in the set. 2 The MP3/MP4 will be recognised by the computer's system as a portable hard drive. 3. Format the player using the FAT file system.

Check if the defect concerns the headphones or the player: 1. Check if sound from another RTV device can be heard in both headphones. 2. Check if with other headphones sound is played normally.

1. Make sure that you set the right radio wave frequency for the selected radio station. 2. Check if in the place where you are, there is received a strong radio signal. 3. It is possible for the signal to become weak inside buildings, , in particular with thick reinforced concrete constructions. 4. Headphone cables are used as an antenna - try changing the placement of your headphones and player. 5. Check if there is an electric device near (a television set, etc.) that may be causing interferences of radio wave reception.

1. The MP4 player does not read 'directly' films saved in *.avi; *.mpeg; *.wmv formats. Before playing, it should be converted to a file recognised by the MP4 player. 2. A program for converting film files is on the CD included in the set (the MP4 player plays films in MTV, AMV or SMV formats - depending on the model). 3. After converting the film file, copy it to the MP4 player.

Yes, Easy Touch MP4 players provide such an option.

No, it is possible for Easy Touch MP4 players to read multimedia files from the external memory independently from the amount of free space in the internal memory.

Easy Touch MP4 players use memory cards up to 2 GB.

1. Make sure that the ends of the USB cable are properly and firmly connected with the MP#/MP4 player and the computer. 2. If the MP3 player has an in-built USB plug, connect the player directly to the computer's USB socket. If the computer detects and properly recognises the device - it means that the USB cable is damaged. 3. If the device is still not recognised by the computer - please contact the service.

1. Yes, this is a paid service. 2. For details, please contact the service.

Connect the player to your computer and format the player, using the FAT file system.

Adjust the focus with the knob on the camera's lens.

First install the camera and then Skype.

First install the proper drivers for a given model of camera, and then connect the camera to the USB socket.

Application: devices with moderate power consumption (100-300mA) - portable tape recorders, portable CD players, torches, cameras, devices with high power consumption (more than 300mA) - electronic notepads, cordless phones, shavers, electronic games, digital cameras.

Application: digital cameras, electric toys, RC model vehicles, video cameras, emergency lighting, electric tools, portable devices with high power consumption.

Check if: 1. In the CD drive there is a CD/MP3. If yes, remove it from the player. 2. If the CD drive is empty, carefully insert the MP3 player/flash memory to the USB socket. 3. Check if the memory/MP3 player contains files other than multimedia files. They can interfere with reading music files. 4. If the flash memory contains only multimedia files and the device still does not play music, if it is possible, check the functioning of the USB socket by inserting another flash memory. 5. If the memory still is not properly seen by the device, please report the problem to the service. Contact details are on the warranty card.

1. The radio antenna included with the device ensures a proper sound quality in normal use conditions. 2. Check if the antenna cord is properly connected to the antenna socket. 3. Please check if the surroundings of the device allow for proper reception.